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CustomerIQ Web Portal
One major benefit of building two-way communications into the smart grid is that it can enhance a utility’s ability to connect with and empower its customers. A customer-facing web portal is the ideal vehicle for relaying usage and pricing information to consumers, as part of a demand response program for example, and allowing them to take control over their energy consumption.
The Silver Spring CustomerIQ web portal by Greenbox delivers near real-time data on their energy efficiency programs, including consumption and pricing, which can provide a gateway for controlling devices within the home. Armed with such timely information, consumers can shift or lower their energy usage, save money, and reduce their environmental impact. Ultimately, consumers become the arbitrator amongst cost, comfort, and environmental footprint.
By equipping their customers with such extensive information, smart utility networks can increase adoption, penetration and retention rates for energy efficiency or demand response programs. These smart utility networks gain the data needed to better control program outcomes and measure their effectiveness. And they can customize the portal with time of use, rate data, and other information to better tailor the energy efficiency programs.
Utilities that have deployed the Silver Spring Smart Energy Platform , and in particular the advanced metering solution, can leverage the AMI data to automatically populate customers’ portal views. The standards-based architecture of the CustomerIQ web portal, however, enables smart utility networks to deploy it even if they have not adopted a Silver Spring advanced metering solution. The web portal can extract meter data from other sources to inform consumers about consumption patterns.
