Welcome to Support at Silver Spring

Silver Spring offers expert technical support and guaranteed response times, so you can choose an option with the reassurance that a support engineer is available to help when needed. Whether you require 24/7 support or on-site visits, our support packages offer you the best in software and networking support.

Platinum Support Program

Telephone support provided 9AM - 9PM Eastern time Monday-Friday
Priority 1 issues will be responded to within 1 hour
Separate priority phone queue for Platinum customers
After hours, weekend, or holiday support available by pager services with a response time of three hours or less
On-site support for a total of up to 2 on-site days per year
On-site support provided within 24 hours or within a mutually agreed upon timeframe
Major releases, minor releases, and patch releases provided at no additional charge

Gold Support Program

Telephone support provided 9AM - 9PM Eastern time Monday-Friday
Priority 1 issues will be responded to within 1 hour
On-site support for a total of up to 2 on-site days per year
On-site support provided within 48 hours or within a mutually agreed upon timeframe
Patch releases provided at no additional charge

Customer support is currently available via phone, email and web

Call us toll free at 1-888-SSN-9876 (1-888-776-9876) 9AM - 9PM Eastern time Monday-Friday. Outside of the Continental U.S., please call 1-650-298-4298.
Connect to us on the web

Questions? Email us at support@silverspringnet.com