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Accurately Monitor your Network and Meters in your Service Territory

Managing the field network is a 24/7 job for every utility. Adopting a Smart Grid solution doesn’t eliminate that, but it does mean you can do a lot more from your office without rolling a truck.

Depending on the operating model you’ve chosen, Silver Spring is responsible for:

• Providing technical support to your staff as they use UIQ to manage the day-to-day business of distribution automation, reading meter data several times per day, remote disconnect and reconnect, outage/restoration management — and, depending on your configuration decisions, implementing demand response, dynamic pricing, and/or home area networking.
• Alerting you to data collection problems and helping you track down the source of those problems.
• Monitoring the performance of your network and the hardware in your Smart Grid’s data center.
• Tracking trends that affect your network and hardware, including projecting capacity constraints and other problems before they happen.
• Ensuring that your network is not just secure from man-made threats (e.g., hackers and terrorism) but also backed up and fully protected from natural disasters and machine failures.

To the extent you’ve chosen to shoulder these responsibilities yourself, Silver Spring can train your staff, either as part of our open-enrollment courses in Redwood City, California, or in classes dedicated solely to your employees, if your attendance numbers and budget allow.

Questions? Email us at support@silverspringnet.com