Customer Support Center
Welcome to Support at Silver Spring Networks
Silver Spring Networks offers expert technical support and guaranteed response times, so you can choose an option with the reassurance that a support engineer is available to help when needed. Whether you require 24/7 support, or on-site visits, our support packages offer you the best in software and networking support.
Platinum Support Program
- Telephone support provided 9AM - 9PM Eastern time Monday-Friday
- Priority 1 issues will be responded to within 1 hour
- Separate priority phone queue for Platinum customers
- After hours, weekend, or holiday support available by pager services with a response time of three hours or less
- On-site support for a total of up to 12 on-site days per year
- On-site support provided within 24 hours or within a mutually agreed upon timeframe
- Major Releases, Minor Releases, and Patch releases provided at no additional charge
Gold Support Program
- Telephone support provided 9AM - 9PM Eastern time Monday-Friday
- Priority 1 issues will be responded to within 1 hour
- Up to 2 on-site days per year
- On-site support provided within 48 hours or within a mutually agreed upon timeframe
- Patch releases provided at no additional charge
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Forgot your password? Click here or call us toll free at 888-SSN-9876 (888-776-9876) between 9:00 AM and 9:00 PM Eastern Time.